1.
Shipping
Once your order has been accepted, we aim to ship your items within two working
days. You will receive an email notification from us as soon as your order has
been dispatched.
We ship worldwide and the shipping
costs depend on the destinations:
|
Zone 1
|
Zone 2
|
Zone 3 *
|
Zone 4 *
|
|
Great Britain
|
Austria
Belgium
Cyprus
Denmark
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Luxembourg
Netherlands
Norway
Portugal
Spain
Sweden
|
Andorra
Albania
Armenia1
Azerbaijan
Belarus
Bosnia and Herzegovina
Bulgaria
Croatia
Czech Republic
Estonia
Georgia
Kazakhstan
Latvia
Liechtenstein
Lithuania
Malta
Macedonia
Moldova
Monaco
Poland
San Marino
Romania
Russia
Slovakia
Slovenia
Switzerland
Turkey
Ukraine
United States of America
Vatican City
|
All other countries and territories not mentioned in any other zone.
|
Note: * For countries in Zones 3 and 4, we are sorry to inform you
that we can only ship to the PAYPAL CONFIRMED ADDRESS for security and
insurance reasons. Therefore orders cannot be sent to another address even as a
present.
|
|
Cost for the 1st item
(includes packing
and handling)
|
Cost per additional item
(includes packing
and handling)
|
Royal Mail delivery deadline
|
|
Zone 1
|
£1.75
|
£0.50
|
Within 2-3 days
|
|
Zone 2
|
£2.00
|
£0.75
|
Within 3-4 days
|
|
Zone 3
|
£2.50
|
£1.00
|
Within 5-7 days
|
|
Zone 4
|
£3.50
|
£1.50
|
Within 7-10 days
|
Note: Our shipping costs are quoted in British Pounds but the
correct currency will be applied and you will be able to see the exact cost of
your shipping on step 1 of the checkout.
*** WE OFFER FREE UK SHIPPING FOR
ORDERS OVER £25 ***
2.
Cancellation
Please note that you are entitled to cancel this contract, provided you exercise your right in writing within seven working day after you
have received the goods. Please follow the Returns procedure below to return
your items.
Unwanted items must be returned in their original condition and packaging and with all tags intact.
To exercise your right to cancel
prior to order dispatch, please email such notice to us at custservice@pebblestar.com
3. Returns
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. This right applies to all goods purchased on this website except for pierced products, these are excluded because of current Health & Hygiene Regulations.
Unwanted items must be returned in their original condition and packaging and with all tags intact.
PebbleStar is committed to providing customers with quality products. However, in the event that products are found to be faulty, please refer to our Returns Policy outlined below. Please understand that it is our commitment to you, to ensure products received are of the highest possible standard.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please send an email to custservice@pebblestar.com
If the items you have ordered through
our website are unsuitable, you must inform us within 7 days of receipt of the goods by
sending an email to custservice@pebblestar.com
detailing your original order number and the item/s you wish to return. You
will then receive an email informing you of your Returns Number, which you must
write on the original delivery note received with your goods and return, within
7 days of receiving your Returns Number to:
PebbleStar
Returns Department
PO Box 59939
London
SW16 6UU
Note: If a free gift was offered with the
purchase of one of the items returned, the free gift should also be returned.
We strongly recommend that you
arrange for proof of delivery on returned items as we cannot accept
responsibility for parcels lost in transit. Please note that proof of postage
is not proof of delivery.
All postage and packaging costs for
returned merchandise will be incurred at the customer’s expense.
